Shipping & Returns
If your order was shipped via USPS
In some instances, packages remain in “pre-shipment” for the term of its journey to you. This means the item may arrive at your door while tracking on the USPS interface is still pending. We have spoken to USPS staff personally and have been told, in the interest of moving packages along faster, some facilities forego scanning.
How can we assist with delayed shipments?
We are not able to view any more tracking information beyond what USPS & UPS communicate on their tracking interface.
If you are concerned that your package may be lost, please email us directly to troubleshoot. We will do our best to try to help you.
Domestic Shipping
USPS 2-3 Priority Shipping: Usually 1-3 business days after an order is placed (currently suspended)
If you need express shipping, please email us at info@deloncandles.com.
Please double-check that your shipping information is correct at checkout. At this time, we are limited in our ability to make changes to an order once it has been placed, however, if we are able to make updates on your behalf, please note that these changes will not be reflected in your shipping confirmation email.
Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages.
We are unable to offer international shipping at this time.
Taxes
We will collect and remit sales tax for states as required by law.
Refunds & Exchanges
We do not accept returns or exchanges unless your order is damaged upon receipt. Should there be any damages or concerns with your order, please contact us info@deloncandles.com immediately so we can make it right!